Holland America Line and OnboarD sign a Fleet-wide Contract for IssuTrax Solution
Miami, FL – September 20, 2012 – OnboarD, a respected provider of software solutions for the global maritime industry announced today that it has signed a fleet-wide contract with Holland America Line for its IssuTraxTM Facilities Maintenance and Guest Service Management system.
“This contract is an important addition to our growing IssuTraxTM product line and demonstrates our leadership in the delivery of facilities maintenance software for the cruise market. We are excited to be partnering with Holland America and having the trust of such a well-known and respected organization is a great endorsement.” said OnboarD co-founder and Managing Partner Jimmy Lopez. “OnboarD’s experience and proven ability to deliver results that meet our clients’ software needs are the foundation of this agreement.”
The IssuTraxTM Facilities Maintenance System provides an intelligent automated workflow solution eliminating the manual and paper processes while promoting a greener environment. IssuTraxTM is used to manage facility maintenance tasks, guest requests, complaints, incidents, and more. The web based interface and graphical dashboard can be accessed from any PC on the ship or from the shoreside office. The system interfaces to the major cruise line PMS providers to capture guest details; it also interfaces to SpecTec’s AMOS system, can be integrated with the ships PBX system for opening and closing issues via IVR, and also supports the use of handheld mobile devices. Two-way replication allows all sites to be combined into a single headquarter data warehouse system for data analysis and access to specific issues.
About OnboarD Software
OnboarD is a leading provider of software and technical management solutions for the global maritime industry with a suite of maritime software products that includes: CyberCafe@SeaTM a wired/wireless Internet Café, IssuTraxTM AVO a facility maintenance and guest services application, Check-In@SeaTM an e-NOA/D and APIS compliant passenger check-in system, and CurrencyXchangeTM a foreign currency exchange system. For more information please visit www.onbts.com or call +1 (305) 860-7760.