IssuTrax is an integrated suite of powerful web and mobile facility maintenance and service automation tools that help cruise lines improve their spaces, assets, maintenance, communications, and guest service levels.
IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, dry dock work, and more. Business rules and system configuration is used to define the multi-step workflows for each type of issue insuring that the appropriate department/user is assigned to a task from start to end. With IssuTrax™, your team can deliver the highest level of service when addressing guest related matters.
IssuTrax™ also integrates to 3rd party products such as PMS, PBX, CRM, and inventory systems. We offer a suite of mobile solutions for housekeeping, guest services, technical departments, and audit & inspections. The headquarter data warehouse system manages all site/ship setup and configuration data and stores all site/ship transactional data into a single database for review, analysis, and reporting. IssuTrax provides management with a clear real-time picture of the top guest issues at each location and providing a complete view of the guest experience.