OnboarD Software Completes IssuTrax Installation on Celebrity Cruises Fleet
Miami, FL – February 3, 2012 – OnboarD, a respected provider of software solutions for the global maritime industry has completed installation of its IssuTraxTM Facilities Maintenance Management and Guest Services system onboard the Celebrity Cruises fleet. The installations onboard the nine premium cruise line vessels began in September of 2011 onboard Celebrity Century, and at a pace of about two installations per month the installations have recently been completed.
The Celebrity Cruises vessels now carry the powerful IssuTraxTM software suite which provides onboard personnel with the tools and framework to provide the highest level of service when addressing guest service matters and standard service orders. With IssuTraxTM Celebrity has streamlined the onboard facilities management processes by interconnecting their staff, locations, and assets in a centralized system.
In addition to the core IssuTraxTM web application, the Celebrity ships are now capable of real-time creation and completion of work orders from any onboard phone via the IssuTraxTM IVR module. Guest details for onboard follow up contact are captured from the onboard property management system and after completion of each cruise guest service data is automatically uploaded to Celebrity’s CRM application. Integration to SpecTec’s AMOS Inventory system allows crew to search, view, and request inventory items as well as providing management with up-to-date status of requisitions and purchase orders for outstanding issues. Technicians now carry the IssuTrax MobileTM handheld units and automatically receive, update, and complete their jobs seamlessly and have their next task prioritized and assigned to them without the need of returning to their offices or speak to their supervisor. The Data Warehouse and Replication module installed at Celebrity’s headquarter office stores all shipboard transactional data in a single database for analysis, reporting, and archival purposes. In addition, the headquarter IssuTraxTM system is used to maintain reference data for all the shipboard databases in order to maintain standardization of data across the fleet.
“We are very pleased with the smooth and successful installation onboard Celebrity Cruises which is a result of the close collaboration we had with the Celebrity team” commented Jimmy Lopez, OnboarD co-founder and Managing Partner. “We look forward to another successful installation onboard Celebrity Reflection when it is added to the fleet later this year as well as the continued partnership with Celebrity Cruises.”
About OnboarD Software
OnboarD is a leading provider of software and technical management solutions for the global maritime industry with a suite of maritime software products that includes: CyberCafe@SeaTM a wired/wireless Internet Café, IssuTraxTM AVO a facility maintenance and guest services application, Check-In@SeaTM an e-NOA/D and APIS compliant passenger check-in system, and CurrencyXchangeTM a foreign currency exchange system. For more information please visit www.onbts.com or call +1 (305) 860-7760.